Privacy Policy
New Season Therapy – Privacy Policy
Last updated: September 2026
New Season Therapy is committed to protecting your privacy and handling your personal and health information respectfully and securely.
This Privacy Policy explains how New Season Therapy collects, uses, stores and discloses personal information, including sensitive and health information, in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
About New Season Therapy
New Season Therapy provides counselling and mental health social work services, including EMDR and trauma therapy, as well as professional supervision and leadership mentoring.
New Season Therapy is operated by Adam Weatherill, Accredited Mental Health Social Worker.
Information We Collect
The information collected will depend on your relationship with New Season Therapy and the services you access.
Personal information may include:
your name, date of birth and contact details;
emergency contact details;
appointment and booking information;
referral information;
Medicare, NDIS or other funding information where relevant;
billing and payment information;
correspondence with New Season Therapy; and
information provided through the New Season Therapy website, email, telephone, forms or booking system.
When providing counselling or therapeutic services, New Season Therapy may also collect sensitive and health information. This may include information about:
your physical and mental health;
medical and mental health history;
disability and support needs;
medications and treatment;
family, relationships and social circumstances;
identity and personal circumstances;
therapeutic goals and treatment;
clinical assessments and outcomes;
session and progress notes;
reports and correspondence from other professionals; and
other information reasonably necessary to provide safe and appropriate services.
How Information Is Collected
Information may be collected:
directly from you;
through the New Season Therapy website;
through intake, consent and booking processes;
through Halaxy;
during appointments;
through email, telephone or other communication;
from a parent, guardian or authorised representative where appropriate;
from a referring practitioner or organisation; or
from another health professional or service provider where you have consented to this or where collection is otherwise permitted or required by law.
Where practicable, information will be collected directly from you.
Website Enquiries
The New Season Therapy website is hosted using Squarespace.
If you submit an enquiry through the website, New Season Therapy may collect basic information such as your name, email address, telephone number, the type of service you are seeking, whether you prefer in-person or telehealth services, how you heard about New Season Therapy, and any brief message you choose to provide.
Website enquiry forms are intended for general enquiries and are not intended for the collection of detailed or sensitive health information.
You are encouraged not to include detailed health, medical or other sensitive information in the website enquiry form.
Where further personal or health information is required, New Season Therapy may collect this through Halaxy or another appropriate communication method.
Why We Collect Your Information
Personal and health information may be collected and used to:
respond to enquiries;
determine whether New Season Therapy may be an appropriate service for you;
arrange and manage appointments;
provide counselling, therapy, supervision or mentoring services;
maintain appropriate clinical and business records;
communicate with you about your appointments or care;
prepare reports, referrals or correspondence where appropriate;
communicate with other professionals involved in your care where authorised;
process payments, rebates or funding claims;
meet Medicare, NDIS, Victim Assist Queensland or other funding and administrative requirements where applicable;
comply with professional, ethical, legal and regulatory obligations; and
operate and administer New Season Therapy.
Health and Sensitive Information
Health information is sensitive information under Australian privacy law and receives additional protection.
New Season Therapy will generally collect health and other sensitive information with your consent and where the information is reasonably necessary to provide services.
Health and sensitive information will only be used or disclosed for the purpose for which it was collected, for a related purpose where permitted by law, with your consent, or where otherwise required or authorised by law.
Confidentiality and Disclosure
Information provided during therapy is treated confidentially.
There are circumstances in which New Season Therapy may use or disclose personal or health information. These may include:
where you have provided consent;
where disclosure is reasonably necessary for the provision or coordination of your care;
to process authorised Medicare, NDIS, Victim Assist Queensland or other funding claims;
where required or authorised by law;
in response to a valid court order, subpoena or other legal requirement;
where there is a serious threat to the life, health or safety of you or another person and disclosure is permitted or required by law;
where there are concerns regarding the safety or wellbeing of a child and reporting or disclosure is required or authorised by law; or
in other circumstances permitted under Australian law.
Where appropriate and legally possible, New Season Therapy will discuss a proposed disclosure with you.
Halaxy and Clinical Records
New Season Therapy uses Halaxy as its practice management system.
Halaxy may be used for:
client records;
clinical notes and documents;
intake and consent forms;
appointment scheduling and online bookings;
appointment reminders and communications;
invoicing and payment processing; and
Medicare and other funding or rebate claims.
Halaxy states that practice data for Australian practitioners is stored in Australia. Halaxy also uses third-party providers to deliver certain functions, which may involve processing information outside Australia.
Email and Microsoft 365
New Season Therapy uses Microsoft 365 for business email and related business functions.
Email communication may contain personal information and, where appropriate, information relating to your care.
Reasonable steps are taken to protect information transmitted and stored electronically. However, no method of electronic communication can be guaranteed to be completely secure.
Clients are encouraged not to send unnecessary highly sensitive information through ordinary email.
Website, Cookies and Analytics
The New Season Therapy website is hosted by Squarespace.
Squarespace and other website services may process technical information required to provide website functionality, security and analytics. This may include information such as your IP address, browser or device information and information about your interaction with the website.
The website may use cookies and similar technologies. Where available, you may manage cookie preferences using website or browser controls.
New Season Therapy does not intentionally use website tracking or analytics to collect sensitive health information.
Third-Party Service Providers
New Season Therapy uses third-party service providers to assist in operating the practice, including providers for:
practice management and clinical records;
website hosting;
email and communication;
appointment scheduling and reminders;
payment processing;
accounting and administration; and
electronic data storage.
Key service providers currently include Halaxy, Microsoft 365 and Squarespace.
These providers have their own privacy, security and data-processing arrangements. New Season Therapy takes reasonable steps to select and use service providers appropriately, having regard to the nature and sensitivity of the information involved.
Overseas Processing and Disclosure
While New Season Therapy uses Australian-based storage where reasonably available and appropriate, some technology providers or their subprocessors may process or access personal information outside Australia.
Where New Season Therapy discloses personal information to an overseas recipient, reasonable steps will be taken as required under applicable Australian privacy law.
Storage and Security
New Season Therapy takes reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include:
secure practice management systems;
password-protected accounts and devices;
access controls;
encryption provided by relevant service providers;
appropriate device and software security; and
limiting access to information to those who require it.
Records are retained for the periods required by applicable professional and legal requirements and securely destroyed or de-identified when they are no longer required.
Accessing or Correcting Your Information
You may request access to personal information New Season Therapy holds about you or ask for information to be corrected if you believe it is inaccurate, incomplete, out of date or misleading.
Requests can be made using the contact details below.
There may be circumstances in which access cannot be provided in full. Where required, you will be informed of the reason and any available options.
Anonymity and Pseudonyms
Where lawful and practicable, you may interact with New Season Therapy anonymously or using a pseudonym for general enquiries.
However, identifying information will generally be required to provide ongoing therapeutic services, maintain appropriate clinical records, process payments or funding claims, and meet legal and professional obligations.
Privacy Concerns and Complaints
If you have a question, concern or complaint about how your personal information has been handled, please contact New Season Therapy in the first instance.
New Season Therapy will endeavour to respond within a reasonable timeframe.
If you are not satisfied with the response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to New Season Therapy's services, systems, practices or legal obligations.
The current version will be published on the New Season Therapy website.
Contact
New Season Therapy
Adam Weatherill – Accredited Mental Health Social Worker
Email: hello@newseasontherapy.com.au
Website: newseasontherapy.com.au